At Casual Wear Co Shop, we take pride in crafting premium casual wear that fits perfectly and meets your expectations. However, if you’re not completely satisfied with your purchase of our polo shirts, t-shirts, waistcoats or other items, we’re happy to offer a straightforward returns and exchanges process.

Our Returns Policy

You may return most items within 15 days of receiving your order, provided they are:

  • In original condition with all tags attached
  • Unworn, unwashed and free from any damage
  • In the original packaging where possible

Non-Returnable Items

For hygiene reasons, we cannot accept returns on slipovers that have been tried on without protective clothing. All other items in our collection (polo shirts, t-shirts, sweatshirts and waistcoats) are eligible for return.

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Casual Wear Co Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) for return: [Product Name, Size, Color] Reason for return: [Please specify] I would prefer: [Refund / Exchange for (specify alternative product if applicable)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

  • Return authorization number
  • Shipping instructions
  • Return address (78 Silver St, Worcester, GB WR7G 8ZO)

Step 3: Ship Your Return

Package your return securely and include:

  • The completed return form (we’ll email this to you)
  • All original tags and packaging

We recommend using a tracked shipping service as you’re responsible for the return until it reaches us.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB or PayPal)
  • Shipping fees are non-refundable (except for faulty items)

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive the original
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchanges are subject to product availability

International Returns

For customers outside the UK:

  • Return shipping costs are your responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or fault
  • We’ll arrange a free return and replacement

Our Commitment to Quality

Just as we carefully craft each polo shirt and waistcoat in our collection, we handle every return with the same attention to detail. Our goal is to ensure you’re completely satisfied with your Casual Wear Co Shop experience.

For any questions about our returns policy, please contact our customer service team at [email protected] during our business hours (Monday-Friday, 9:00 AM to 5:00 PM GMT).