Welcome to Casual Wear Co Shop’s FAQ section. Here you’ll find answers to common questions about our premium casual wear, shipping policies, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact us at [email protected].

Product Questions

What types of casual wear do you offer?
We specialise in premium, timeless casual wear including polo shirts, t-shirts, sweatshirts, waistcoats, and slipovers. Our collections are designed for effortless style that transitions seamlessly from day to evening.
Are your products seasonless?
Yes! Our carefully curated collections are designed to be worn year-round. Whether it’s our versatile polo shirts or comfortable sweatshirts, each piece is crafted to serve you well no matter the season.
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. We recommend comparing your measurements with our size guide before ordering. If you’re between sizes, we suggest sizing up for a more relaxed fit.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding some Asian and remote areas. During checkout, simply enter your address to confirm we can deliver to your location.
What shipping options are available?
We offer two convenient options:

Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch.
Free Shipping: Available on orders over £50, delivered via EMS in 15-25 business days after dispatch.
How long does order processing take?
Our team works diligently to process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information as soon as your order ships.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If your items don’t meet your expectations, simply contact our customer service team at [email protected] to initiate a return.
Are there any items that can’t be returned?
All our casual wear items can be returned within the 15-day window, provided they are in original condition with tags attached. For hygiene reasons, we cannot accept returns on worn or washed items.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Contact & Support

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
What are your business hours?
Our team operates Monday through Friday, 9:00 AM to 5:00 PM GMT. While you can place orders anytime on our website, responses to inquiries may take slightly longer outside these hours.
Where is your company located?
Casual Wear Co Shop is based at 78 Silver St, Worcester, GB WR7G 8ZO. While we don’t have a physical storefront, we’re proud to serve customers worldwide through our online store.

Still have questions? Our team is always happy to help. Email us at [email protected] and we’ll ensure you get the information you need to shop with confidence.

The Casual Wear Co Team
Where everyday meets exceptional